Sera Agency Ops connects guest booking to live block inventory. Pickup, attrition deadlines, payment reminders, couple approvals, and a wedding website for every couple. One platform instead of five tools and a spreadsheet.
No credit card. First block live in 20 minutes.
Active blocks
12
Open risks
3
Pending approvals
1
Room nights
486
Ava & Daniel
Hotel Xcaret México
Mia & Carlos
Hotel Xcaret Arte
Sofia & James
La Casa de la Playa
Nora & Felix
Dreams Riviera
Sound familiar?
Every new couple means hours in WordPress rebuilding the same rate tables, deadlines, and FAQs from scratch.
Guests type full credit card details into a form on your site. That is a PCI liability waiting for its moment.
Contracted nights, booked nights, and the attrition date sit in different tabs. You find the gap when it is already expensive.
Final payments come due and someone on your team writes forty individual emails. Every month.
"How many rooms are left?" arrives by text at 9 PM, and the honest answer requires opening three systems.
A guest grabs a Garden View that no longer exists in the block, and now you are renegotiating with the resort.
The platform
Every block ranked by what needs you first. Pickup pace, open risks, deadlines, and overdue payments roll into one prioritized view.
A branded page per wedding, generated from your block data. Rate tables, key dates, live availability, and a request form. No WordPress.
A sold-out category never books silently. The couple approves or declines on their dashboard, and every decision is recorded.
Stripe checkout on your own account, automatic paid and unpaid status, and a daily reminder sweep that does the chasing for you.
Release dates, perk thresholds, and below-floor pickup surface as ranked risks weeks before they cost you money.
Couples pick a template, add their story, schedule, and photos. Your booking engine sits in the middle of every design.
The Garden View problem
The couple contracted 10 Garden View rooms. All 10 are booked. Guest number 11 wants one anyway. In every other tool, that booking just happens, and you discover it when the resort calls.
Guest requests the full category
The request is captured but held, never silently accepted.
Couple decides on their dashboard
Approve and ask the resort for one more room, or decline and offer another category.
You ask the resort, log the answer
Approved, denied, or changed terms. The trail is permanent.
Guest confirmed, contract intact
Inventory updates, the payment schedule generates, reminders start.
Needs your decision
Garden View is fully booked inside your room block. Juan Perez wants this category. Ask the resort for one more room?
Olivia Carter
Final payment
Liam Brooks
Deposit
Isabella Gomez
Final payment
Ethan Kim
Deposit
Daily reminder sweep · money flows through your Stripe, never ours
Payments without the liability
Some of the best-known agencies in this industry still ask guests to type full card details into a website form, then key them into the resort system by hand. That model carries real PCI exposure and hours of manual work.
Sera Agency Ops started as the internal operating system of a Riviera Maya room-block agency and runs its real weddings today. Every screen exists because a coordinator needed it on a real block, with a real attrition date attached. Your data stays yours: agencies are isolated from each other at the database layer, and that includes us.
3
guest surfaces per wedding
20 min
to your first live block
0
card numbers touching your site
100%
of approvals recorded
Plans start at $79 a month. Every plan includes the command center, risk radar, and rooming lists. 14-day free trial on everything.
No. Guests pay through your own Stripe account via Stripe-hosted checkout, or directly to the resort. The platform tracks status and sends reminders. It never touches funds and never sees card numbers.
One block takes about 20 minutes: enter the contract terms, import your rooming list as CSV, publish the guest page. On the Scale plan we migrate your existing blocks for you.
Never. Isolation is enforced at the database layer with row-level security, not just in application code. No agency can read another agency's blocks, terms, guests, or payments.
The request goes to the couple as a pending approval instead of booking silently. If they approve, you ask the resort and log the answer. If they decline, you offer the guest another category. The full trail is stored.
No. Couples get a private tokenized link to their dashboard and website editor. Guests use the public wedding page. Only your team signs in.
It was built inside a working Xcaret room-block agency and runs that agency's real blocks. We productized the operating system because nothing on the market modeled room blocks properly.
Create your agency workspace, load the sample weddings, and see your operation the way it should look. Free for 14 days, no card.
Start your free trial